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did you apply online? when?
Since you filed your application in the Business Center, the best thing to do is get back to them. Did you give them the required documents? What is the phone of your choice?
Regarding the delay, we can't tell. Most likely, they are getting a huge number of application or the phone you want is out of stock.
Please drop by in the Business Center. Ask for the staff who took your papers. Be there in the Business Center as soon as SM opens in the morning to avoid the long queue.
Please bring with you dozens of patience too.
Hope this helps.
You can also get the number of the agent who assisted you so that they can contact you ASAP when the application is already approved and if they have stocks.