I am hoping someone will finally help me with my issue. It's about renewing my postpaid contract with Globe.
I'll use bullet points for easy reference.
- When I was browsing Globe's website, I saw this that "If you are renewing your contract, please call (02) 730 1300" and I immediately called that number on May 2nd at around 6:20pm. I was able to talk to Gino. He was accommodating to answer my renewal of contract concerns. He said I can already renew my super plan (P999, consumable). I asked him if I can get iPhone 5 (16gb) as my new phone. He said, yes and with cashout of P19,000 and it will be delivered at my residence within 3-5 days. I asked him if I can do installment for this monthly through my bill and he also said, yes. He also said that I need to add P99.00 data plan for this for it to work. He checked on my record and advised me that I need to settle first P1,238.90 before I can renew my contract. I asked him if he has a reference number but he said it was already documented and once I made a payment, I just have to call back the next day. After that, I went to Globe Greenbelt 3 and paid P1,250.00 for it.
- I called back the same hotline and I talked to Gabby. I told her about my conversation with Gino. She said, I cannot avail of the iPhone 5. One of her justifications was iPhone 5 can only be used for UnliSurf, not for consumable plan. That made me a upset because iPhone 5 should work as a mobile phone, not as iPad that needs connectivity. I told her why did Gino tell me that I can avail of iPhone 5 without any hassle. Instead of coming up with a resolution, she said "She will escalate this issue and have Gino call you (me) within 24 hours."
- Until now (June 4), no one from Globe called me, not even Gino or Gabby. It has been a month now and I am very unhappy with this.
I don't want to get irate with this and really, this is a simple issue yet it is not being attended to. I don't want to have an impression that Globe do not value customers like me.