WE DON'T WANT TO TERMINATE OUR PLANS SINCE MAGANDA ANG SERVICE nyo. but please, make a necessary action for this. kami kasi nahihirapan e.
I understand your frustrations.
I am afraid I will have to advise your husband to call the Customer Service Hotline. Let hime talk to a Live Account Spealist and request that his billing statements be (re)sent to him via email.
Tell your husband to check his email while still in the call. Remind him not to give in to the suggestion that it will be sent to him after the call.
Let me know if this works for you and your husband.