10 Replies Latest reply on Jun 30, 2015 5:19 AM by ChitoReyes

    Load Tipid Plan : The Good And The Bad

    Chester_Tan

      I had my mother's prepaid number enrolled in the Load Tipid Plan 300 so that she doesn't have to go to stores to buy prepaid cards and I don't have to share a load. Happy that I was able to get a phone at a discounted price at 2 years contract. It came with free texts and the immortal load is a real convinience.

       

      However, my woes came when the contract expired this 1st of June. Under the "new system" since there's no recontracting plan for LTP, one should terminate and re-apply for a new contract. The system, the sales agent stated, cannot recycle old numbers so I cannot re-apply my mother's number lest I get a new prepaid number.

       

      For now I decided to retain the plan but I was thinking that I cannot terminate the LTP service lest my mother's number will be rendered terminated and cannot be used. From what I understand, prepaid numbers can only be rendered not in use if for a certain time period was not given any prepaid credits or that the number has expired because of the failure of the subscriber to load it with credits.

       

      I tried to contact the customer service hotline but seems I can't get through. So for now I would like to solicit your opinions on this.

       

      The LTP is supposed to be a loading service post-paid for prepaid numbers. I can enroll any valid prepaid number I wish under contract. Correct?

       

      If the contract expires the subscriber should be able terminate the contract without affecting the prepaid number enrolled. Is this also correct? Will the LTP stop loading to the pre-paid number after contract expires?

       

      If I cannot terminate the plan without affecting the enrolled pre-paid number and it will keep on loading until terminated therefore the prepaid number I enrolled is held "hostage" to the plan? 

       

      I hope someone would clarify this issue with the LTP under the new system.

       

      Thank you.

       

        • Re: Load Tipid Plan : The Good And The Bad
          WILLfindways

          Hello, Chester_Tan.

           

          Can you summarize your concern? Please?

           

          Anyway, I am trying to understand why can't your mother keep her "prepaid number"?

           

          If my understanding is correct, Load Tipid Plan is a PostPaid Plan, just like any other plan, you can retain your number even after your lock up period expires.  What expires is your lock up period and not your plan. And you can continue to enjoy as long as you continue to pay for it.

           

          Can you check this link

           

          http://www.globe.com.ph/help/postpaid/plans/my-super-plan-load-tipid-combo-faqs?jsid=CE4A358E5857AA361ABB433312297CF7.31370580903019

           

          Read it well, and let it lead the way.

           

           

           

           

            • Re: Load Tipid Plan : The Good And The Bad
              hawlkie22

              I have recontracted for 3 times already and only last year when they stop doing it.  I have this problem that until now waiting for solutions because I did forgot to pay my bills and was terminated by them without even talking to me.  I ask them to reinstate my plan and I will pay my due and they replied that the system is not allowing that anymore since they have upgraded their system.  I am awaiting for them to call me since last year september since they promise to call once they have the options to reinstate the plan.  Until now no calls and visited the store recently and still same reply.

               

              My point is my contract is with the old number and that is my business number.  These people are forcing me to change numbers.  What will happen if I will escalate this concern to NTC?  Any suggestions?

            • Re: Load Tipid Plan : The Good And The Bad
              Chester_Tan

              Hi WFW,

               

              To sum up, does terminating my LTP renders my mother's prepaid number unusable?  Like when you terminate a postpaid subscription. One cannot use that number anymore.

               

              I have asked 2 sales representative from Globe strores and according to them  I cannot use the prepaid number since the system does not recycle old numbers. I'm not so sure what they meant with that.

               

              Since Globe does not have any recontract for LTP a sales representative long ago suggested that some subscribers opt to terminate the contract and apply for a new one. Since mine lapsed this June 1, I was hoping that I could re-apply my mother's number again but sadly the sales representative said that once terminated the number cannot be used again in the system (or LTP).

               

              I enrolled my mother's number to the LTP and Globe did not gave me a prepaid SIM for my mother to use.

              • Re: Load Tipid Plan : The Good And The Bad
                Chester_Tan

                I think the right wording would be :

                 

                Would my mother's prepaid number remains as an ACTIVE prepaid number after I terminate my LTP?

                 

                And that I cannot enroll that same number in any LTP since it has been previously enrolled before?

                 

                • Re: Load Tipid Plan : The Good And The Bad
                  Chester_Tan

                  Basically, I want a recontract for the LTP. Like renewing for another 2 years and availing a new phone (Who wouldn't want a new phone?). My contract for the LTP lapsed this June 1st. My mother's number is ACTIVE.

                   

                  Problems are :

                  1. Globe doesn't offer recontracts or retention for LTPs

                  2. One needs to terminate the LTP to get a new LTP and get a new phone.

                  3. One cannot use the original number for a new LTP due to new system

                  4. I'm not sure if I terminate the current LTP my mother's prepaid would still remain active

                  5. IF LTP is terminated and number will become inactive then LTP has blurred the line between postpaid and prepaid.

                   

                    • Re: Load Tipid Plan : The Good And The Bad
                      WILLfindways

                      Hello, Chester_Tan.

                       

                      I will try to answer your questions as WILL as possible.

                       

                      Item numbers 1, 2 are correct as confirmed by the Live Sales Specialist for Globe Postpaid Personal Plans.

                       

                      However, Item number 3 is not confirmed.

                       

                      As per my conversation with the very alive Sales Specialist you can re-assign the new number to the new LTP plan.

                       

                      For Item number 4, your mother's prepaid number will still remain active if you will continue to reload it, even if you will avail a new Load Tipid Plan or not.

                       

                      I will disregard item number 5. I have said enough already.

                       

                      You may call 730 1010 for further assistance or visit any Globe Store.

                       

                      Hahahahave a nice day!

                       

                      P.S. Please send my regards to your mother.  She is very lucky to have you as her child.

                      • Re: Load Tipid Plan : The Good And The Bad
                        Jenkins
                        Regarding this problem. It's true that globe tipid plan does not have recontracting. To be able to avail new free phone you must terminate your LTP. However if you want to continue your number will still be active.
                        As for the new system they will allow you to have new free phone in LTP but they will assign a new number for LTP.
                        I like their old system that i can change my number to tag as long as its prepaid and tag to LTP.
                        And if you want to avail the sim only but you have a prepaid sim already ? They will activate it to LTP.
                        Only those new account with free phone have no choice but to have a new prepaid number assign to them.
                        • Re: Load Tipid Plan : The Good And The Bad
                          fjordz

                          Hi Chester_Tan,

                          I also have LTP for my mom though it's registered under my name. To answer your concerns, please refer below:

                          1. Globe doesn't offer recontracts or retention for LTPs >> TRUE.
                          2. One needs to terminate the LTP to get a new LTP and get a new phone. >> TRUE.
                          3. One cannot use the original number for a new LTP due to new system >> Currently, TRUE. Hopefully, Globe can find a way to configure this in the near future.
                          4. If I terminate the current LTP, my mother's prepaid would still remain active >> TRUE.
                          5. IF LTP is terminated and number will become inactive then LTP has blurred the line between postpaid and prepaid. >> FALSE. Upon deactivation of your LTP, the associated prepaid # should remain active as a regular prepaid SIM.

                          Hope that clears your confusion! :smileyhappy:

                        • Re: Load Tipid Plan : The Good And The Bad
                          flippy0721

                          "However, my woes came when the contract expired this 1st of June. Under the "new system" since there's no recontracting plan for LTP, one should terminate and re-apply for a new contract. The system, the sales agent stated, cannot recycle old numbers so I cannot re-apply my mother's number lest I get a new prepaid number."


                          Answer: I first subscribed to LTP 500 last 2009. Last 2011, I renewed with the same plan and have my old number retained. It was clear and they gave me a new phone. But from what I can remember, the Globe Center agent said "there is no renewal, only termination and re-apply". So, I did, still using the old number.


                          Be careful, they will be charging you termination fee. *Smile to that*


                          As of writing, recontracting is already available to Load Tipid Plans.