3 Replies Latest reply on Jun 11, 2013 12:37 PM by WILLfindways

    Disappointment with the Customer Service Unbelievable deals from GLOBE TELECOM?

    LoriAngelaLegson


      UNBELIEVABLE deals from GLOBE TELECOM?

       

      After waiting for more than one hour sa store nyo to request for a prepaid simcard replacement, sasabihin sakin na walang stock... bumalik na lang bukas... pipila ulit... ilang oras naman kaya ako mag-aantay bukas?

       

      UNBELIEVABLE din ang cust service nyo... this is not the first time na naexperience ko 'to sa inyo... pati request for postpaid simcard replacement inabot ng higit sa isang buwan bago nadeliver samin! nangyari lang 'to after ng SEVEN na tawag sa hotline nio at makakausap ng supervisor! UNBELIEVABLE TLG!!! — feeling annoyed. 

        • Re: Disappointment with the Customer Service Unbelievable deals from GLOBE TELECOM?
          Demerok

          ganyan talaga kaibigan, isipin mo nalang na para ka lang nasa banyo nakaupo nag aantay, nababagot..minsan di pa pala.. kaya tatayo ka ulit at lalabas sa banyo at babalik na lang pag talagang ramdam mo na na ayan na.

           

          kaya payo ko lang sayo wag ka susuko wala ka din naman magagawa kung importante sayo ang bagay na yan.

          • Re: Disappointment with the Customer Service Unbelievable deals from GLOBE TELECOM?
            GIBO
            I understand that prepaid sim replacement depends on the stocks. For a postpaid sim card to take a month, that's unacceptable. A huge inconvenience.

            I suggest going to another Business Center and ask the Staff if they have stocks of prepaid sim cards from the Security Officer. So he/she can ask the people inside the office instead of waiting.
            • Re: Disappointment with the Customer Service Unbelievable deals from GLOBE TELECOM?
              WILLfindways

              Hello, LoriAngelaLegson.

               

              Welcome to the Globe Community. I am glad you have come to share your Globe life with us.

               

              Before you proceed in reading my reply, you may need to note of the following:

               

              I don't represent Globe Telecom or any of its Third Party Vendors in any of my replies.

              It is my personal belief that we are all created therefore we are all creatures here.

              If you believe otherwise, you may let me know.

               

              Moving on with your concern.

               

              For the prepaid SIM Card replacement, I suggest you ask the after sales specialist when are they expecting the delivery of the prepaid SIM Card.

               

              If the after Sales Specialist cannot provide you any information, ask for the assistance of the after Sales Supervisor.  They should contact the team ask them when will SIM Card be available.

               

              For the postpaid SIM Card replacement, you shouldn't have waited for more than one month.  You could have visited any Globe Store and request for SIM Card replacement.

               

              I never experienced this with my Business Line and in any of my Consumer Lines. I always keep aspare SIM Card just in case something went wrong with my current SIM Card.

               

              Have a nice day!