Welcome to the Globe Community. I am glad you have come to share your Globe life with us.
Before you proceed reading my reply, you may need to note of the following:
I don't represent Globe Telecom or any of its Third Party Vendors in any of my replies.
It is my personal belief that we are all created therefore we are all creatures here.
If you believe otherwise, you may let me know.
Moving on with your concern.
The Onlie Sales Specialist who contacted you via email or call should have informed you when will you get the item you applied/purchased for.
If it's a line application, the fastest is one-two weeks and would depend on the credit investigation and the availability of your choice of handset.
If you can, you may want to visit and apply in any Globe Store.
Have a nice day!
I agree to what WILLfindways said. If you have all the necessary documents, I suggest you drop by in a Globe Business Center.