Welcome to the Globe Community. I am glad you have come to share your Globe life with us.
Before you proceed reading my reply, you may need to note of the following:
I don't represent Globe Telecom or any of its Third Party Vendors in any of my replies.
It is my personal belief that we are all created therefore we are all creatures here.
If you believe otherwise, you may let me know.
Moving on with your concern.
I feel for you.
I had the same issue in 2008 and last year.
In 2008, I had my Nokia E71 replaced 5 times.
Last year, my BlackBerry Bold 9900 got bricked two months after it was delivered.
Globe Store gave the replacement handset within six days.
I would like to answer your questions in the best way I can.
First, Globe do not, will not, did not release defective units.
In your case, the phone manufacturer do, will, and did release defective units.
But I cannot simply blame the phone manufacturer.
All Manufactured product are not expected to be free from defects. But they are statistically expected to be free from defects.
So don't blame Globe Telecom for the defects. Ask yourself. Do you expect Globe to test all devices provided to them?
Second, why do you need to wait for the assessment? Maybe it is the usual process. But you can always demand for a replacement during your visit, as long a replacement phone is available in their inventory. I mean, you cannot expect them to provide you a replacement unit if the unit is out of stock.
And of course you are given the free WILL to back up or not, to re-install apps or not, to sync contacts or not.
Third, Globe provides its subcribers all the options available to reach them. Let me identify the ways:
a. Hotline 211 or 7301000
b. Globe Store
c. Website - www.globe.com.ph
d. Email - [email protected]
e. Facebook - www.facebook.com/globeph
f. Twitter - @talk2Globe
g. Globe Community
Do you need some more?
By the way, nobody is trying to put the blame on you for the defective units.
But remember we all have free WILL.
You can always choose another device. There is #GlobeBlackBerryZ10withLTE and many other device.
We accept the things we think we deserve - The perks of being WILL