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May I know your handyphone number?
Hi there diddlypoo,
FIrst, you must have a data services for Blackberry like BBMAX, BB SOCIAL, BB MESSAGING or BB CHAT to be able to connect via WIFI.
May I know if the data services on your phone is activated?
You can check that by going to MAIN MENU> Options> Networks and connection> mobile network> data services.
If activated make sure that the signal indicators must be EDGE, GPRS and 3G w/ BB LOGO. If not hardreset your phone. Take off the battery while the phone is ON.
Hope this helps,