Welcome to the Globe Community. I am glad you have come to share your Globe life with us.
Before you proceed in reading my reply, please take note of the following:
I don't represent Globe Telecom or any of its Third Party Vendors in any of my message.
It is my personal belief that we are all created. Therefore, we are all creatures here.
If you believe otherwise, you may let me know.
Moving on with your concern.
Please visit the Globe Store SM North EDSA ASAP. I suppose your line is still active but still under the old plan.
One of consumer lines is being used by twin sister and I had it changed / migrated an old Unli 599 to the My Super Plan 1799 and availed the GlobeBlackBerryZ10withLTE FREE for 30 months lock up. The SIM Card was activated after two days, but we noticed that the line cannot use the mobile internet and use BlackBerry Services. When we called the hotline, we were informed that the old plan is still active and the previous BlackBerry Chat subcriptions is still active.
In short this was resolved only on the first week of April. I was assisted with the Supervisor and the Manager of the Globe Store after exerting much of my irate powers.
I understand the problem is related to the system modernization and lack of systems training of the support team.
Going back to your concern. If the Supervisor or the Manager of North EDSA cannot assist you, they seek assistance the support team by calling them. Email escalation is not enough. Or they should call the Manager of Greenbelt 4.
P.S. We were given a prepaid sim card with Php500 load for the UnlSurf for 5 Days and one month Bill Rebate by the Manager because of this concern
We accept the things we think we deserve - The perks of being WILL