2 Replies Latest reply on Jun 19, 2013 4:38 PM by c0lboy

    My Globe tattoo stick isn't working properly. I wonder if it's just mine?

    AngelaRafanan
      Its service is getting worse for the past few weeks. I am having a hard time to connect it. I mean, it was connected, the download and upload is moving, the signal is full, yet, there's no internet connection. I am getting pissed because I paid, yet I didn't get a good service. I'm sorry globe, your service was good for the first few months, but it's getting worse. Hope we receive answers from you. Thank you.
        • Re: My Globe tattoo stick isn't working properly. I wonder if it's just mine?
          jhemnathan

          Have you tried calling globe customer support (211)? Or maybe your base station is having some upgrades. 

          • Re: My Globe tattoo stick isn't working properly. I wonder if it's just mine?
            c0lboy

            Did you try to use a different computer and check if its indeed your tattoo stick?

             

            Anyway. try to t/shoot first then if all possible t/shooting steps has been exhausted you can call tech support.

             

            Here's a few steps you can try:

             

            1. check your firewall - disable any internet security and check for connection

            2. try a different browser - if no other browser/s available click start->run type: "hh http://www.google.com" this will use the HTML Help of windows as your temporary browser. 

             

            3. some will try step 2.

            4. check if your pc can reach a website - click start-> run type "cmd" on black screen type "ping google.com" 

            5. check LAN settings - click start-> run type "control Inetcpl.cpl,Connections,4" click LAN Settings and make sure no box is checked.

             

            6. some will try step 5. (you can also make a shortcut and use it as your target for easy access of LAN settings)

            7. reinstall your globe tattoo software - make sure all drivers are also reinstalled.

             

            try these first, then if its still no go call globe and check the status of your tattoo stick.

             

            Goodluck!