3 Replies Latest reply on Jun 17, 2013 4:34 PM by WILLfindways

    Who do I talk to regarding billing complaints?

    RenRibalde

      I am a New User of Globe.This is first time that  I applied for a postpaid.

      Regarding the bill.

      I was wondering why does an error occur on my bill.

      The situation is this..

      I applied for postpaid.

      A tattoo mobile-wifi.

      I already paid the first bill.

      Then at my 2nd bill ,

      the price or the balance in my first bill was still included at my second bill  while I  already paid for it...

      What will I do on that matter?

       

        • Re: Who do I talk to regarding billing complaints?
          hcescala

          Hi RenRibalde,

           

          Depending when did you pay your first bill baka kasi hindi pumasok sa cutoff kaya hindi nakita ng system.

          Anyways, i always call the hotline regarding bill concerns, right on the spot i ask them to adjust the bill and send the updated one.

          • Re: Who do I talk to regarding billing complaints?
            GIBO
            Hi RenRibalde,

            Welcome to the Community.

            With my long experience as a Globe postpaid customer; if I pay the bill before the end of my billing cycle, I always see the payment on my next bill.

            As hcescala said, best thing to do now is to call the Hotline or Tweet Globe @talk2Globe to verify if the payment reflects on their end. If no payment doesn't show, the Globe Billing Specialist needs to submit a case for missing or unposted payment.

            Hope this help.
            • Re: Who do I talk to regarding billing complaints?
              WILLfindways

              Hello, RenRibalde.


              Welcome to the Globe Community. I am glad you have come to share your Globe life with us.

              Before you proceed in reading my reply, please take note of the following:

              I don't represent Globe Telecom or any of its Third Party Vendors in any of my message.
              It is my personal belief that we are all created. Therefore, we are all creatures here.
              If you believe otherwise, you may let me know.o

              Moving on with your concern.

               

              Please take note of the friendly note just above the payment portion of the first page of your billing statement.

               

              Payments made after the previous bill period's due date may not be reflected in this bill.

               

              You may need to call the hotline and inquire about your outstanding balance.

               

              You may try the Interavtive Voice Response or you may talk to a Live Account/Care Specialist.


              We accept the things we think we deserve - The perks of being WILL