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I totally agree with you.
They could also devise a formula to factor in the length of one's subscription together with the number of accounts giving Globe an idea of the past revenues they have received and will continue to receive which I believe would even surpass the revenues being received from the many of the so called "platinum" subscribers.
Perhaps some of the Community Managers here could serve as our de facto "Relationshop Oficers"? I'm sure they are monitoring our concerns and more or less know our personalities based on what we post.
However, here are tips on how to get what you want even without a "Relationship Officer"... http://community.globe.com.ph/t5/General-Discussion/What-CUSTOMERS-CAN-DO-to-experience-Better-Customer-Service/m-p/11840#U11840