3 Replies Latest reply on Jun 19, 2013 6:51 PM by chow

    Postpaid Plan Application 3weeks and counting...

    ChristianArminLopez

      Hi,

       

      I Applied a plan 1799 iphone5 at GBC at Festival Mall Alabang last June 1, 2013. I submitted complete requirements (2 valid IDs, latest 1month payslip, COE, Proof of Billing(PLDT Bill)) and they said that the processing will be 3-5 working days. But until now (June 17) wala pa din. Every week i go to GBC to follow up the status of my application and they always say to me that "it still on process/verification" ganito ba talaga katagal? I'm very disappointed.

        • Re: Postpaid Plan Application 3weeks and counting...
          WILLfindways

          Hello, ChristianArminLopez.


          Welcome to the Globe Community. I am glad you have come to share your Globe life with us.

          Before you proceed in reading my reply, please take note of the following:

          I don't represent Globe Telecom or any of its Third Party Vendors in any of my message.
          It is my personal belief that we are all created. Therefore, we are all creatures here.
          If you believe otherwise, you may let me know.o

          Moving on with your concern.

           

          I understand your sentiments.

           

          Please understand that submission of complete requirments does not guarantee fast processing of Globe Line Application.

           

          But the Sales Specialist should have informed the cause of the delay.  You mentioned that you submitted One months paysilips and a Certificate of Employment (and Compensation).

           

          The Credit Team may need to verify these documents to your HR.  Maybe, just maybe, they haven't contacted your HR yet.

           

          Did you provide the contact details of your HR to the Sales Specialist?

           

          I suggest you visit the Globe Store in Festival Mall once again. If available, you want ot submit other proof of income such as but not limited to Credit Cards and Credit Card Statements.

           

          The fastest application processing before is one day. But I was recently informed that at times, the Credit Team require more time.

           

          I hope we hear from you again.

           

          We accept the things we think we deserve - The perks of being WILL

            • Re: Postpaid Plan Application 3weeks and counting...
              ChristianArminLopez

              Hi WILLfindways, thanks for the reply.

               

              I put the Name/Email add/Contact No. of our HR coordinator on my Application Form. And I already asked our HR if someone from globe called him for some background check and He said, yes. I don't have any Credit Cards thats why i submitted my Latest (already paid) PLDT Bill. and they said, it's fine. I'm just frustrated because it's been 3weeks already.

            • Re: Postpaid Plan Application 3weeks and counting...
              chow
              We are on the same boat.
              I am still waiting and hoping for a globe personel's feedback with regards to my postpaid application.
              I even tried to contact the sales rep who called me before and talk2globe to make a follow up request. Both of them failed.

              Patience, patience, patience.