I am wondering why you were charged 1,071.43. It needs to be adjusted. Since you said the phone is for free.
Did the agent process an adjustment?
If you have a Twitter account, please Tweet Globe @talk2Globe for further assistance. They are available 24/7. You may call them again and ask the agent why you are being charged for 1071.43 for the BlackBerry Curve.
Why go to the Business Center when you can discuss the issue over the phone? To the members of the Community working in the BPO/Customer Service industry will agree with me: that's call avoidance or non-FCR (first call resolution).
1. Two-days of Best Evert My Super Plan 499 charge was Php499(P445.54)
2. BBMax 599 became Booster instead of Combo.
3. As cash out Php1200(P1,071.43) for Blackbery 9320. The phone should be free because I availed it in 30months lock-in with 250PV per month.
What is happening to Globe billing system?