1 Reply Latest reply on Jun 27, 2013 12:44 PM by GIBO

    globe billing vs auto debit credit card

    glennshawncad

      Friends, I just want to know if you encounter some discrepancies between your globe bills and your auto debit charges in your credit card.

       

      As of now, I am currently paying the right amount in my credit card, however I am worried regarding my bill because it charged me more than what they debit on my credit card.

       

      Lastly, I am debited regulary but I noticed that it doesn't reflect my payment updates on globe bills.

       

      Any similar situation like this.

       

      Please let me know your thoughts about this.

        • Re: globe billing vs auto debit credit card
          GIBO
          Hi @glennshawncad - There is an on-going billing system enhancement and most likely, payment posting is impacted by this activity.

          As long as you have a proof or email confirmation about these payments, you are good.

          Please get hold of @talk2Globe in Twitter or call 211. Provide them the OR or Confirmation Number to these payments you made. So they can log a note/document in your account. They are available 24/7.

          Hope this helps. :smileywink: