Indeed it is quite questionable and I am hoping that this concern would likewise be elevated.
The same goes with the former policy of charging Php 50/month for late payment (not imposed despite being cascaded) which we elevated as a misguided and income generating measure which was not thoroughly studied by the Credit and Collection department. This despite Globe having mechanisms already in place to cut-off lines after 2 unpaid cylces and having fees for reconnection.
I've heard similar comments about it. Please get hold of 211 or Tweet @talk2Globe for adjustment.
Thank God, I haven't seen such fee on my bills.
It was never cascaded by Globe. The last time they did was about "late payment fee".
We have the same problem. I also pay without examining my bills, though i always wonder why i pay big for infact i should only pay P1653 monthly but because of this so called one time charge, im paying 3-5k monthly.. I didnt know about this until i checked my bills online. I already contacted @talk2globe about this. Still waiting for their actions.