Hi, I would like to help but we need to take these steps before.
1. What is your modem
2. What is your plan
3. Is there any electricity fluctuation
4. Is there any Network Issues
5. Have you tried to ask their Dispatcher what do you need to do?
thanks so much Jeian for trying to help. honestly I'm too tired of being asked the same questions by people on the phone over and over again. just so you are updated they were able to resolve it yesterday after going back and forth to the phone cabinet/terminal. I told them that I want a fixed resolution and not a temporary one. They admitted that the resolution done in the past months had been temporary.
I am not confident as of yet that this will be up and running longer than expected. But I'm not keeping my hopes up. Let's just hope that GLOBE will remain true to their words. Otherwise they will hear from my ranting again! )
and just to answer your question:
1. modem is AZTEC, replaced last APRIL
2. I'm at data only 999 up to 1Mbps. I'm getting 2.53Mbps as of this writing
3. no electricity fluctuation at home
4. no known network outage
5. yes, as I've said somehow fixed it from a terminal somewhere around 200meters away from our house
Wow! You got that 2.5mbps with 1mbps that would be great or it could be a problem with ping.
1.Have you tried to ping any website?
2.Do the internet light turns off?
3. Have you checked out with your neighbors connected with the same post?
Welcome to the Globe Community. I am glad you have come to share your Globe life with us.
Before you proceed in reading my reply, please take note of the following:
I don't represent Globe Telecom or any of its Third Party Vendors in any of my message.
It is my personal belief that we are all created. Therefore, we are all creatures here.
If you believe otherwise, you may let me know.
Moving on with your concern.
Kabayan! Ala eh bisitahin mo na laang ga sila Globe Store. Sa SM ga ay meron?
Itanong mo nang maige kung maayos pa nila at kung kailan. Isama ang nanay mo, para makatikim sila ng talak!
Kapag hindi nila inayos, abangan mo sa labasan, yayain mong magbarek.
Humingi ka ng refund ng mga naibayad mo.
Huwag mo ng aksayahin ang oras mo sa pagtawag sa 211.
Balitaan mo ako kung anong nangyari.
D'yan ako ipinanganak at lumaki sa Batangas City. Matatapang ang mga tao diyan at magagaling. Bumarek.
Sa Saint nga pala ako Naghighschool. Ikaw ga ay saan? Ay siya bawal na yata are. Baka ma-delete na naman nung masungit na moderator.
Kabayan, bumalik ka sa Globe Store at sabihin mo sa kanila na sila ang mag escalate ng problema mo.
Sila ang patawagin mo sa Support Group.
Maghanap ka ng supervisor.
Sa Trade ka pala nagHigh School. Hindi na ako nagexam dyan nung nareceived ko ang acceptance letter ko sa Saint. Sa Western ako nag Elementary. Kami ang last batch bago maging UB.