The phone line is processed by the postpaid department. The broadband department only handles your internet connection. Also, There were no known canopy in globe. Maybe you are talking about the antenna.
Just wait a bit more. The Mysuperhomephone will be activated within 2-5 days after your internet is connected.
its been almost a month ang still our issue (above) had not been resolved. i am totally pissed with the way Globe is handling their issues. Walang makuhang matinong sagot sa lahat ng CS avenue nyo!!! Laging sinasabi under investigation. Ang hinihiling lang namin unang una e ikabit ang antenna ng Wimax at i reclassify na with phoneline ang subscription namin dahil nasa amin na ang unit nyo with SIM!!! Kasimpleng gawin ke hirap umintindi ng Globe. Dapat hindi na lang namin pinalitan ang SMART namin at nagpalagay na lang kami ng Wimax nila na me antenna. Kakabwisit na.