Hi there carloace08,
I think the battery is not covered with the 7-day replacement. Because the battery will fall under accessory. Only the device itself can be replace. But still you can inquire via the Globe stores if they can replace that.
OFF TOPIC/ ADDITIONAL HELP: I found this review mind to check this out.
Hope this helps,
Hi @carloace08 possible na madrain agad ang battery kahit na 4-5 hours lang naka on ang data packet if marami kang apps.na running. And S4 is an android phone expect na malakas talaga makaconsume ng battery charge. Try mo sxa iobserve ng 1day without using mobile data. Kung how many hours ba sxa madrain and kung mangangainit. Good evening.
Pero pwede bang maging ground for replacement ang battery behavior and heat problem ng phone? Medyo vague kasi ang information dito http://www.globe.com.ph/web/globe/handset-replacement?jsid=65009AECF3516F24BC10365D1476EC2C.11373036824817
I think only the handset not the accessories.
If battery is proven to be defective, it is covered by warranty and should be covered in the 7 days replacement policy. You can have it replaced if not by Globe's 7-day replacement policy, then by the Consumer Act of the Philippines.
As previously mentioned, these smartphones really consume a lot of power so just make sure to be prepared to lay your claim if you think that it is truly the battery which is defective.
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Moving on with your concern.
I will not beg to disagree with @centdroid .
The battery is covered by the 7 day replacement guarantee.
Visit any Globe Store within the 7 day replacement period and have your device checked.
PHONE REPLACEMENT: Get an automatic replacement for any phone you get from Globe, within 7 days from date of purchase, no questions asked.
If you've just signed up for your postpaid plan and found your brand-new phone to have a few quirks not quite to your liking, we will give you a brand-new replacement within 7 days, no questions, no hassles*.
*For defective phones, subject to Globe's Handset Replacement Warranty.
Terms and Conditions for Handset Replacement:
1. Within seven (7) calendar days from receipt of the Handset, the Subscriber shall submit to any Globe Store the defective Handset, the official receipt and/or other documents supporting the transaction (i.e. the form which contains Handset model and IMEI number) which the Subscriber had signed upon receipt of the defective Handset.
2. Beyond seven (7) calendar days from receipt of the Handset, GLOBE shall not accept any Handset replacement. Instead, the Subscriber shall submit for repair the defective Handset through the Handset manufacturer's authorized service center(s).
3. Cost of Repair and Labor Fee Charges for Out of Warranty Units and Defective Units due to non-factory defect will be on personal account should repair be coursed through Globe Telecom.
can i replacement note 2 for other phone like note 3 for 7 days replacement?
Can replace my phone with another color? It is still within 7 days.