Welcome to the Globe Community. I am glad you that you come to share your Globe life with us.
Before you proceed in reading my reply, please take note of the following:
I don't represent Globe Telecom or any of its Third Party Vendors in any of my message.
It is my personal belief that we are all created. Therefore, we are all creatures here.
If you believe otherwise, you may let me know.
Moving on with your concern.
I didn't have this problem using my Business Line.
Is your line Prepaid?
Yes, I was on a prepaid SIM.
Hi there @br111an ,
I have found out that:
How much balance do I need to activate my roaming?Although the activation of your prepaid roaming service is free, you need to have a minimum of P100 balance in order to have it activated.
You also need to maintain at least a P100 balance every day to keep your roaming service active. If your balance goes below P100, your roaming service gets deactivated.ref: http://www.globe.com.ph/help/prepaid/groam-faqs?jsid=370F7CB7A6D752EB3A7DD2B8ACAAC055.41373211443146Hope this helps,TERQZ
I appreciate your evaluation. I don't mean to run against Globe instructions.
I find it preposterous for the system to deactivate the roaming after 24 hours.
It's really against common sense.
Please do whatever is the most convenient for you.
As for @slitthethroat 's reply, I thought it's worth to know prepaid creature users may need to maintain a certain balance to keep roaming activate.
WillFindWays, I agree with you that it seems Globe seems to lack common sense. This is not the first time I would say I've encountered evidence that Globe lacks common sense.
@br111an We just provided another channel to help you raise your concerns while online. You mentioned that you spent your Skype credits to call the hotline, so we wanted to help manage your costs.
We respect your opinion of our channels, but we are continuously working on making these channels serve our customers the best, fastest way possible. It's the customer's choice to use whatever channel he wants.
Anyway, regarding your concern... The roaming was probably disabled because your balance went below Php100. As per conditions of prepaid roaming, you will need to maintain Php 100 balance daily when you're roaming to maintain the roaming services. If you go below Php 100, you will be given 24 hours to reload your account before your roaming services gets terminated.
Was your load more than 100 at the time of arrival in HK?