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Try calling the retention hotline. 02-7301300. They are open from 8AM to 10PM.
Or maybe you can report this to the tech representative by calling 211 or 02-7301000 to have an escalation or report for investigation if the problem is isolated only on the location.
I agree with @slithethroat - report the matter to the Technical Support Team. They will investigate on the matter. It may take a while though.
Regarding your other query about returning back the S4, that's a big question. Ask them by calling 211 or thru Twitter @talk2Globe.
Sad to say, Telcos in the Philippines do not offer "Risk-Free Trial Period".