If you are having a hard time and need to access information, you can do the following:
text BAL to 4438 to know your available points! (Per text transaction will be charged P1)
text ITEMS to 4438. A list of rewards will be sent to you. This message is FREE.
text REDEEM ITEM CODE to 4438 to redeem items. This message is FREE.
text SHARE <space> 10-digit mobile number <space> number of points to 4438 to share points to another number. You will be charged P1/transaction for this.
For more, you can refer to http://www.globe.com.ph/help/prepaid/rewards?jsid=67A8FBC397E3E06F927664981E232250.41374468891261