Good day guys.
I have to warn you, this will be a bit lengthy post. I am already very frustrated so I thought maybe some of you have had the same experience or have any tips about what I could do about my problem.
I have been a Globe postpaid subscriber for 2 years. Under my name, I have 2 postpaid numbers/accounts, one of them used by me, and the other, by my boyfriend.
Both of us re-contracted through the hotline last month, and we decided to both get an iPhone 5. The process went smoothly, we ordered our phones, and the agreement with the agent that handled this is that we will upgrade our plan from plan 499 to plan 999, which is the unlimited data plan. That's point number one. The second point is that in order for us to not have any "cash out" for the gadgets (iPhone 5), the Php 17,000+ will be deferred for 24 months, which amounts to Php 800 per month. THEREFORE, more or less, our bill should amount monthly to around Php 1,799, plus whatever goes on top of the bill.
So last last week we got our first bill upon using the new phones and new plans. Imagine our shock when the bills amounted to Php 21,000+++ each. Upon studying the bill, and with multiple calls to the customer service, we found out that the iphones were charged ONE TIME, and must be paid now. Another thing, we are still under plan 499, upon checking my account info here at globe.com.ph.
I immediate called their customer service, a "report" was made, and they even acknowledged that I was right that our agreement was 800/month NOT ONE TIME PAYMENT for the phones. It took one week for the case to be "resolved". But it was still the same, still 21,000+.
I called again, explained my situation, and ANOTHER CASE # was given. This was 2 days ago. This time, I got an acknowledgment that was faster, but upon checking, I am still billed for the same amount!!!
I am very frustrated because I have no time to go to Globe centers in the malls, and I'm not even sure if they will entertain me there or just let me call the hotline again.
But right now the hotlines are again VERY BUSY and I can't get through.
Please, if anyone here works at Globe, I need your help.
I have been a loyal subscriber and I have always completely paid my bill early. I don't know what I did to deserve this. These are 2 accounts that they will lose if I finally lose my patience and just switch to another network.