16 Replies Latest reply on Oct 3, 2013 8:22 PM by MaryAreved

    Internet Connection & Signal Problem

    dan1919

      Mahina ho signal nyo dito sa San Roque Liloan Southern Leyte, kapag pumasok kana sa bahay wala ng signal, pero sabi ng CSR of Globe maayos daw (eh subukan nyo kayang pumunta dito at ng malaman nyo talaga) at ang internet connection dito ay 2G lamang at palaging na didisconnect, hahayy sana maabot ng modernazation ni Globe itong lugar namin. Yan nman ang pangako nyo dba?(modernisasyon sa lahat ng sulok ng Pilipinas). Sana makarating ito sa kinaookulan. SALAMAT.

        • Re: Internet Connection & Signal Problem
          SosyalManila
          Had a tech issue in our area in Bulacan yesterday, got our landline and internet connection busted. I quickly went to the nearest Globe Business to pay for the current balance coz I thought we just had a landline disconnection. I asked the Customer Rep to check if it was indeed disconnected but it turned out it was not. Good thing coz I always pay my bills on time. She advised me to call 211 instead and have our Broadband check.

          I rushed back home and called 211 on my cellphone, which I did not bring with me when I visited the Globe Business Center. When I called 211 I was told that there was an on-going repair because of tech issues that hit our area. I was told that it will take 24 hrs for the restoration. With that information I had sigh of relief and waited patiently until the connection got back.

          It did not take 24 hrs. and connection is now restored. Thanks to Globe Business Center Customer Rep and 211 CSR for giving me the right info and assisting me with the recent issue.

          Good job!
          • Re: Internet Connection & Signal Problem
            kedoy

            Ako din po may problema sa connection ng internet ko dito sa Cebu. Palagi na lang mawawala yong connection tapos yong modem nya restart ng restart. After 10-15 minutes mag rerestart ang modem. Nakakinis na!..Please globe tulungan nyo na man ako sa problema kong to kasi nakaka perwisyo na. I tried contacting your costumer service ang busy na man, walang available agents.

            • Re: Internet Connection & Signal Problem
              56804

              hey, when i went to vacation i bought globe tattoo for my laptop....walang silbi!!!! i was never able to use it kasi ang hina ng connection...it's like at least 5 mins to download a page....duh...it's just wasting my time and to think na ang full bars palagi signal...  

              and dito sa apartment ko sa cebu nawawala ang signal ng cellphone ko...dapat nasa may bintana to have a signal...by the way, i'm in junquerra extension...di na ako naniniwala sa modernization plan na nyan!

              • Re: Internet Connection & Signal Problem
                hunniehanz

                same issue here. walang signal ang postpaid ko sa brgy. banding pozorubbio pangasinan. buti pa prepaid mas mabilis.

                ang hirap pa kontakin ng talk2globe. minsan nde nila pinapansin o madalas laht ng tweet ko. wala ni isang reply

                • Re: Internet Connection & Signal Problem
                  lumia800

                  Yup your right! Globe always promising of modernization...kahit dito sa lugar namin sa Lamitan City, Basilan walang binatbat ang signal ng globe sa Smart! Smart has 3G, globe still in EDGE.. Also, when im surfing the net using my unlisurf plan lumia 800 ang bagal!!! even thou i've cleared all my cookies in my browser, take out the sim card for a few minutes and still with no luck its the same very very slow!

                  • Re: Internet Connection & Signal Problem
                    Deanjm13
                    Kahit anung network walang silbi d2 sa area namin (Laoac, Pangasinan) pagdating sa internet actually globe is the fastest na talaga pero medyo mAy magka weak nga lang ng cignal, ang smart naman at ibang networks malakas nga ang cignal subrang bagal naman ang internet. Anung claseng telecomunications ang meron tayo d2 sa pinas? D tulad sa ibang bAnsa malakas ang cignal and internet speed kahit saan.
                    Bakit d naisip ng globe na maglaan ng pundo para ma upgrade ang service nila sa ibat ibang sulok ng pilipinas, cause if it happened globe could be the the #1 telecom in the Philippines, kasi good cignal, speed and service nman ang kailangan ng mga subscribers. May tiwala ako sa globe and Im a globe user since I used a phone hangang internet.
                    • Re: Internet Connection & Signal Problem
                      Deanjm13
                      Ang ayaw ko lang sa globe sa mga popular areas lang ang binibigyan ng modernazation!
                      • Re: Internet Connection & Signal Problem
                        Kaoriii
                        Dito din po sa Paranaque grabe ka hina ng signal ng globe mobile internet. Sayang lang binayad di talaga mapakinabangan ang internet. Tumatagal lang ng 5 minutes ang signal nawawala agad. kahit simpleng search di rin kaya.one month pa naman ini register ko tipid na serbisyo pala kapalit.di na po ba masosolusyunan ito?
                        • Re: Internet Connection & Signal Problem
                          eyjey

                          Pwede ba Refund pera ko pinang bili ng tattoo stick? e tang ina kasi dito na nga ako metro manila amp! nwwala pa connection ko e! nag SUN na lang sana ako.. at eto pa may limit pa nga pag Download Mga Pakyu kayu GLOBE..  ,,l,, (in case you didnt know i was typing this with my middle finger) ,,l,,

                          • Re: Internet Connection & Signal Problem
                            ArvinLumibao27

                            Nakakaasar wala na naman internet, magkaroon man napakabagal naman, at ang nakakagulat pa mababasa mo sa forum na yung mga illegal connection ang bibilis at stable pa, almost 9mbps pa nga daw yung speed nila. Sana naman mabigyan niyo ng aksyon yan, nkakahiya naman sa mga legit customer niyo, ang mahal din kasi ng binabayaran ko every month tapos mas talo pa ko ng mga hindi nagbabayad.

                            • Re: Internet Connection & Signal Problem
                              GlennLiwanag
                              Got that problem too. My signal is weak to none at all when inside my room. And so i disable my data connection the whole weekend.

                              Now im back in metro and fully maximizing my plan. Sagad sa download
                              • Re: Internet Connection & Signal Problem
                                MaryAreved

                                Mabagal na din dito sa Mandaluyong ang Net .. super slow .. 

                                bakit ganun ?? di ba to magagawan ng paraan ?? GLOBE ?