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Hi maejoy good evening po. Ang replacement po sa phone is within 7days after mo makuha ung unit if may defective po. Yung 1year warranty po pede po iapply para mo mafix yung phone sa service center ng unit po. I dunno if may fee na babayaran po para maayos po yung phone.
kung 2 years ang contract subject for repair it within one year..dalhin mo lng sa pinakamalapit na globe store
it comes with 1 year warranty, you can have it checked first with Globe then maybe they can provide you the details and process on how they can help in fixing your phone, most likely they will direct you to the handset manufacturer's authorized service center, refer on the link for further information on Globe's Policy: http://www.globe.com.ph/web/globe/handset-replacement?jsid=4168B5A02C76010C27400EDE9EF05807.11376323940923