I had the same issue. Mine was delivered to someone named Aileen Oma whom I don't know and have not authorized to receive any handsets on my behalf.
Did you say that phone was ready for pick-up? But the phone was delivered to Palawan. That is weird. I suggest that you call the Hotline again and have a Supervisor look into the issue right away.
I think the fault is with the courier's sorting facility. A package can't be forwarded to a different destination if handled properly. You should contact globe for cases like this. This is very alarming for online applicants.