My sentiments too as with a lot of subscribers.
There have been assurances from the Customer Experience group that these things are being addressed and the ultimate goal is for the customer to have total control of their accounts whenever and wherever. As to how long or when this would be realized is everybody's guess and sometimes makes us wonder if Globe actually made a careful study on the repercussions the system update would have made once they have proceeded with it.
Many of these practices have benn and continue to be questioned and though many in Globe have the sincerity and zeal to help, their efforts are sometimes curtailed by others who have other interests. I'm hoping that these things are corrected the soonest possible time.
The main purpose of entering the mobile number is to route you to the right menu (Postpaid or Prepaid). Globe doesn't have the capability yet to show agents the number you entered but this is part of the roadmap and will be available in the future.
Hi @Sheila ... perhaps a check on the redundancy on the system would have to be done if your answer is to be taken...
When calling the Tald2Globe hotline, the following is the order of options:
1. Option for Instructions in English, Taglish or Visayan
2. Option for Postpaid account, Prepaid account, Broadband account, Landline account
3. If Postpaid, enter number
If the main purpose is to route us to the right menu, then Step 2 would have sufficed and Step 3 would just be a waste of time and effort or maybe a way of just entertaining the subscriber to do something while being queued