5 Replies Latest reply on Sep 17, 2013 9:17 AM by RonsNetCafe

    NANO SIM BUGGED / ACTIVATION ISSUE

    slycc

      August 14, my papers were approved for recontracting but didnt get my line of service that day due to unavailability of nano SIM and Just recently got my NEW line and NEW number last Saturday August 24, and I was informed to wait for 1-3days for the activation, its already the 4th day so I called-in 211 (CSR) to follow-up, they told me that SIM was already Active yesterday August 27, 1:29am and transferred to TSR for further assistance, after doing ALL troubleshooting procedures, still doesnt have any service and I was advice to go back to nearest Globe store to change my sim to serial number starting with 4131 to 4130. So, I asked them whats the difference between 4131 and 4130, tech guy said

      "To be honest sir,  ung mga 4131 SIM ay my bugged po sa Activation".

      yung point ko lang bakit pa ilalabas ung mga SIM 4131 kung alam nmn pala na my bugged or Activation Issue?


      Nagtanong pa ko sa tech kung merong GLobe store phone number para confirm ko muna kung available ung SIM sa store, kaso sa location lang walang phone number,

       

      Nakakairita lang lalo na ngaung tag ulan, tapos pupunta ka sa store sasabihin sayo wala silang SIM na 4130 or wala na namang stock ng nano SIM, ano un joke?

      ayusin po ntin to, nung kasing nagparecontract ako at habang nghihintay ang dami ring nagrereklamo regarding sa ACtivation ng new SIM.

      thanks mga boss

        • Re: NANO SIM BUGGED / ACTIVATION ISSUE
          EltonBeyd

          Andito pa kasi ako sa work kaya hindi ko pa macheck ung serial ng sim nasa bahay kasi....nilagay ko muna ung olld tm nano sim (sim-cut)...but hopefully hindi ganito..or baka naman nagdahilan lang ung tech guy sir :smileytongue:

           

            • Re: NANO SIM BUGGED / ACTIVATION ISSUE
              slycc

              hopefully boss, galing nako sa apat na GLOBE STORE d2 sa pampanga, 2 store sa angeles city and 2 store san fernando ngayong araw na to,  from 11am to 5:10pm, pagod, gastos, at nasayang na oras lang napala ko,  sa kasamaang palad wala daw silang stock ng nano sim, sa sm pampanga meron nmn kaso for new application lang daw hindi for change SIM, at nalaman ko din na matagal na daw nilang issue ang mga SIM na yan, since june/july daw puro ganyan halos ang issue, at ang masaya don di daw nila alam kung kelan sila magkakaroon ng delivery ng nano SIM kaya di rin nila ko masasabihan kung kelan, sabi pa nung nakausap ko,

              "sir matagal ng issue yan, ewan nmin bat ganon, hanggang ngayon wala pa kming update, pero kung gusto mo tlagang makakuha ng SIM punta sa SM megamall, dun cgurado my stock sila"

              ano un joke ulit? ako pa gagastos at magpapagod eh ako nga ang ngbabayad, tsk tsk, kung di lang HONEST yung nakausap ko ewan ko lang, hai nakoh, tsk tsk

                • Re: NANO SIM BUGGED / ACTIVATION ISSUE
                  EltonBeyd

                  Hi boss :smileyhappy: Just got my no. activated ang serial ko ay 4131 ang start sa tingin nagdahlan lang yung nagsabi sayo...but my problem is hindi ko pa alam kung anong no. ng sm ko

                    • Re: NANO SIM BUGGED / ACTIVATION ISSUE
                      slycc

                      nice one boss, kaso iba talga situation ko, hahaha, buti ka pa,
                      palagay ko tama nmn sinabi sakin ng tech at nung store rep, hahaha,


                      suggestion lang,

                      mas maganda po na maging honest sa mga customer kasi maiintindihan nmn ng customer un,  kaysa gagawa pa ng mga rason, tapos iba iba rep makakausap mo hindi pareho pareho sinasabi nila, ngiging complikado lang, lalo lang  malilito at madidisappoint yung cust,

                      sample:
                      globe hotline 211 rep - ganto sasabihin, pagdating sa store rep - iba sasabihin, malamang sabong na kayo ng huling rep na mkakausap mo kasi di pareho sinasabi nila, di alam ni cust sino paniniwalaan, hais,

                      thanks :smileyvery-happy:

                      positive pa din kahit irita na sa nangyayari haha

                • Re: NANO SIM BUGGED / ACTIVATION ISSUE
                  RonsNetCafe

                  ok lang yan compare mo naman sa iband CSR at Telco! lahat wala silang access!!!. hindi transparent! hindi sinasabi kung ano tlga root ng problema. I love being GLOBE! lahat ng gamit ko globe from sim to home internet to landline. <3