Go to the nearest Globe business center and tell you issue. Sometimes those 211 agent doesn't help when it comes to problem like this.
Don't forget to bring the necessary documents needed to support your case.
@notevenfollowed I already did, and I was just referred to the hotline again. :-(
@JaysonAguilar Thru hotline. So as I mentioned, I tried to go to the service store at one mall, and they said to call the hotline. 3 agents na ang nagsabi sakin na na-escalate na to the Loyalty Dept. Pero still, na-close ang cases na walang resolution.Yung iba sabi 24 hours, iba 3 days, iba 7 days daw antayin ko. Ngayon one month na ganun pa rin.
I already PMd @GlennO about my situation. I hope something can be done about this. May mga agent na rin na sinasabi hold nila ako to check my account tapos dinadrop nalang nila yung call. :-( Pero sobrang ayos ko naman makipagusap. Nakakalungkot lang.
Saan nyo po ba na kuha ung Loyalty Availment nyo? Is it thru Hotline or sa Globe Store? if its from Globe Store you can visit dun sa Globe Store kung saan ka nag apply and you can raise your concern to one of their representative for them to raise your concern to Loyalty Dept. and if its from Hotline it should be escalated to Loyalty Dept for proper adjustment of Pre-Termination Fee for Gadget. Sana po nakatulong ako.