you should call 211 immediately to further assist you with your inquiry,
If that is your first bill then an advance payment of 1-month is applied. That happens to me when I receive the first bill and it will be back to normal when you're on your 3rd / 4th bill.
I cannot really solve this problem since this is account related. You may call 211 using your phone or visit chat.globe.com.ph.
With their new billing system, that one-time charge should ALWAYS be clarified with Globe by calling 211. Sometimes, it's an erroneous charge. Best that you have to clarify since the charge is not specified
Called 211 but since I don't really like having a pre-recorded operator telling me press this and that number,
I decided to go GBC at Technohub bringing all the papers and receipts. Good thing the line was not long
The agent had me sign request for reversal of fees for the admin charges as well as the payment I made for the
previous bill statement. Turns out the first time I signed up the agent then made a mistake daw by processing my
application for 3 lines as a group plan. They said it should be 3 individual accounts in addition to my first one.
Hence, the admin charges dont apply since the error was not mine.
I still wonder though why in the globe website, the best ever super plan creator says that you can combine any 3 or more plans as a group but in actual application, they only allow you to combine 3 all-unli plans with limited booster choices.For my case, I got 3 -299 plans--and the agent initially agreed to combine them under my existing account. Oh well, still glad that the bill matter was attended to and looking forward to correct bill statements (4 in all!) soon