Hi @jmlfjbv2013 ,
Well its very unfortunate that the one of the problem is in fact the receiving of SMS. But then sir if you call the holtine I am sure that there is a report/ticket for it.
May I ask have you activated any call barring/ call restrictions? Or 3rd party applications that blocks calls?
If ever there is you can deactivate that by calling this access code: #35*1234# and then you will be receiving a notification if it is successful. Then you can retry.
Or have it isolated, Try to insert the affected simcard to other phone so that we can check if it is isolated with the simcard. Or vice versa..
Hope this helps,