I am new with globe and had my plan for 5-6 months now. My issue started when I "upgrade" my plan to unli call and text to globe:
August - I called 211 for the 3rd time I think when my plan started and asked if it is possible to "upgrade" the plan to unli call and text. Asked the rep if it is possible and I will not be charge for it. Rep said yes it is possible and no charges. (but I latter found out that the switch that I made was a downgrade and I was misinformed! however I was not able to get his name!)
First week of September - called 211 again and complained for the pre termination fee of gadget which amounted to 7,885.27 plus tax. Reference 51300390 was created.
Sept 16 - called again to follow up on reference 51300390 (spoke with jayora) but was told that case was close and he needs to open it again and re escalate it
sept 17 - called again to follow up on reference 51300390 (spoke with marru). I was told that a new case needs to be created since it is not possible to reopen a case that was close. It was contrary to the advise that jayora told me. hence, the reference number 51395070 was created.
sept 21 - called again to follow on reference 51395070 (spoke with Gabby). I was told that the case was again closed since it was using an old format/procedure. He needs to create a new case with the new format/produce and the reference number 51437928 was created.
Sept 22 - called again to follow up on reference 51437928 (spoke with annie). I was told that the case is still pending.
Sept 24 - called again to follow up on reference 51437928 (spoke with ley). I was told that the case is still pending.
Spet 25 - called again to follow up on reference 51437928 (spoke with rav). I was told that the case was closed since it was not noted who I spoke to the first time I switched the plan (told him that I was a new customer and did not know at that time that I need to take note of the name of the globe personnel that I will speak to everytime I would call them). He told me that he needs to create another case again regarding this? WHAT!!!! NOT AGAIN!!! Told him that I need to talk to his supervisor (he told me its nicole) but was told that she was unavailable.
I really am feed up with globe with different reasons not resolving the case. I was happy with my original 499 plan and was only inquiring about the unlimited globe call and text. If the first agent that I had spoke to only told me that I will be charge and I will be doing a downgrade then it would have not created this whole problem.
My last questions, are the GCSR really that knowledgeable? Are they willing to help me? Or I will just not pay globe that amount and have my line cut off and will just go with smart or sun.