1 Reply Latest reply on Oct 1, 2013 9:36 PM by TERQZ

    Billing - What is Premium True Tones?

    glmartinez

      Of late, I've been getting billed monthly under LOCAL DATA CHARGES - Content Downloading and Messaging Charges Content Type - Premium True Tones that is worth P15 each.

       

      I have not turned on my data connection but I still get this type of bill.

       

      Would anyone know what this is all about and how do I get around to cancelling this?  I'm using a Samsung S4...

       

      Thanks!

        • Re: Billing - What is Premium True Tones?
          TERQZ

          Hi @glmartinez  .

          Welcome to Globe Community. We are here to help you. :smileyhappy:

           

          Have you receive any notifications from a 4-digit access number? If ever you have you can reply STOP<space>ALL to that access number to deactivate that. 

           

           Edit** In addition you can call the customer service via  211 to have it deactivated in the system if you dont know what is the 4-digit access code :smileyhappy: