1 Reply Latest reply on Oct 4, 2013 9:35 AM by Jeian

    Basic Troubleshooting Tips


      Here are some basic troubleshooting tips to fix or at least find out what is causing your problem/s:


      Poor/no signal:

      • - Try to walk around and see if it improves. If you are indoor, move to an open area with a clear view of the outside (or go outside).
      • - Restart your phone (for smart phones, turn airplane mode on and off).

      Sim Errors:

      • - Turn your phone off and remove the sim. Clean the sim contacts (metal part) with a pencil eraser and re-insert into the phone.
      • - Insert your sim into another phone and see if it works. If it does, your phone could be the problem. If it doesn't, your sim could be the problem.
      • - Insert another sim into your phone and see if it works. If it does, your sim could be the problem. If it doesn't, your phone could be the problem.

      Phone Errors:

      • - For smart phones, try to restart your phone. If the error persists, it could be a software you recently installed. If rooted, it could be a system file you messed with. In either case, restoring the phone to factory is the easiest solution.
      • - For non smart phones, if a phone restart does not solve your problem, then it is likely due to memory/hardware. Try to erase some messages and see if that helps (phone is too "full").

      Charging Errors:

      • - Check the charger. It might be broken.
      • - Check the charging port for dirt.
      • - If charging but too slow, check the rating of your charger. Larger devices such as tablets or phablets need high Amp chargers. I suggest a minimum of 2 Amps.
      • - If the phone gets too how, check if you have the correct charger. It is not recommended to use third party/cheap chargers on your device.