i applied online last 03/12/2012. Handset iphone 5 16G, plan 1,699. I was informed that my application was approved 03/21/2013-- and to wait for a call within 48hrs. 48 hrs na, walang call. I sent tweets to @talk3GLOBE, @kirkofGLOBE, @kenofGLOBE, @JenofGlobe. I called the hotline, chatted with a globe rep, WAIT FOR A FEED BACK was the constant reply.
I FINALLY received a call. The first call was around 8:30 in the morning informing me that my BBZ10 was approved that my handset was ready blah blah blah -- so i said STOP, i ordered an IP5, not a BB. so the agent said , "oh, okay, i'll just call again". the next call i received that day was around 6PM this time asking me what color i preferred, and that the handset would be delivered on 04/02/2013. I informed the agent that I work for the government so if this delivery was for sure, may i just leave an auth letter? she said no, that I had to wait for it since I applied online, that i was the one who needed to sign for the parcel.the woman informed me - "don't worry, just go to work, and we'll call you once the handset is near". So i said ok, that works for me. I stopped "kuliting them".
Past noon, no call came, so i thought maybe, just maybe, they wouldn't be calling me so I asked permission from my head to go on under-time (UT) to wait for the handset. My grandma was hospitalized at that time too, so i waited at the hospital, but my mom urged me to wait at home coz no one was practically there. We do not have the luxury of getting "paid / sick" leaves, so i had to go on unpaid UT that day. i called the sales hotline using my cellphone around 5:30PM. the agent informed me THAT THERE WAS NO NOTE ON MY ACCOUNT FOR ANY DELIVERY AT ALL. i was of course pissed by this. and since his information is LIMITED, he could only MAKE A FOLLOWUP. (like i haven't heard this before.)
I had a chat rep assist me again. this time, she informed me that THERE WAS A NOTE ABOUT THE DELIVERY, however, THERE WAS NO STOCK AVAILABLE FOR THE HANDSET REQUESTED. This was the LAMEST EXCUSE i have ever heard. who in their RIGHT MIND would set a delivery date without checking the stocks--if this was ever true. I asked for his oracle ID # (i walways do whenever I call the hotline, that's aside from their names, and I ALWAYS record conversations with reps for me to use whenever I need it) and he told me to wait for a call the soonest time possible coz he has escalated the issued. But i know for sure, nothing would be resoled until i get a straight answer.
several follow-ups were made, to ALL COMMUNICATION CHANNELS available and possible, still no feedback was made. I HAVE NOT RECEIVED ANY CALL. Frustrated, I informed one of my "inside connections" sa globe. my "connection" is one executive, and i really didn't want to inform him/her(want to stay vague) about this problem, but I just needed to since I will be celebrating my 1month problem this coming 04/12/13. He/She was really surprised about this and informed me that she will be truly escalatiung this and will demand for an answer from the appropriate channels.
04/05/13 5:30-6:00pm (ESTIMATED TIME)
I knew I could rely on my "inside connection". While writing a formal complaint for globe to NTC and DTI (yes, I am a serious about it), I received a call from the Dispatch Team. She informed me that they were truly sorry about the problem, that an agent DID make a note about a delivery, however the system upgrade blocked it (orsomething like that) so it didn't go through. I informed her that i compeltely, truly understood about upgrades, i worked with a telecommunication company before, it was US based tho, so i understand what a hassle these system upgrades truly were-- i just wish you just sent me an sms or gave me a call so I wouldn;t need to wait for nothing. She once again apologized, and i can truly here the apology in her tone, and she asked me if I am still willing to push through. I was going to say no but my mum sad na mahiya raw ako sa "inside connection ko" kasi pinagtiyagaan na ma.asikaso tong problema na to. So cge, one last chance, sabi ko sa kanya. She gave me a delivery date --04/11/13. She said naSURE NA SURE na talaga to ma'a,. I am truly part of the dispatch team, I guarantee you that your handset WILL BE delivered on the said and promised date. She will call me before it arrives, coz they already know about my work-dilemma.
I'm just sharing this to everyone and I'd like to know if there are other people with the same problems? Coz I''d like to compile the numbers and help you too. THIS IS NOT COMPLAINING, I AM NOT COMPLAINING, BUT AN EXPERIENCE SHARED TO EVERYONE. My long complaint letter(s) was sent to the appropriate channels --NTC and DTI, and of course, globe's support team.
I will definitely update you guys if my handset does or does not come on the 11th. And sorry for any typo errors, am lazy to proof-read my posts, lol.