Hi @joanalvaran ... I understand your frustration and I suggest that you read http://community.globe.com.ph/t5/General-Discussion/What-CUSTOMERS-CAN-DO-to-experience-Better-Customer-Service/m-p/11840#M449 to have a better grasp of reality with dealing with Globe.
Nevertheless, if you are still decided about your plan, then the trick here is to get hold of the person and his number handling your application. Perhaps you can start with the "rep" to whom you submitted your requirements... if he does not want to give the number of the person handling your application then just tell him that you may have to bug him until you have feedback as it has been more than a month since commitments were given which were not followed by Globe.
This is the only way to do it and to be fair, many of them will have the conscience to uphold customer satisfaction to make up for others delaying the process, the limitations of the system or merely the overwhelming applications that the company receives.
hi Chito! i appreciate your time and i totally understand your point as i have been a customer service rep for a telcompany and i do know that these people on the phones really cnt do anything bec they are tied to their SOPs. i was truly patient with julie, anne and ryan and even mentioned to them that i know what's happening. all i wanted as well is the name and the contact number (if there's any) of the person handling our application but they refuse to give me any. i am truly tempted to go back to the store where we filed our application but working in a BPO, i find it difficult to find time, asap. i will give them a week more an if nothing has been done, i will talk to my mom about it an maybe we can check other options. again, thanks very much!
Anytime @joanalvaran ... it was already suggested during the last meeting with Globe's Customer Experience group that status of an application be made available online just to keep the applicants abreast with what's going on.
Some kind of transparancy may determine the efficiency of those doing the verification and the effectivity of the requirements submitted by the applicant.