I don't know if I created this topic in the right section.
Just want to share my recent Globe experience.
Reported the same concern via Globe hotline (211) and Globe Twitter account (@talk2Globe) but I got different answers.
I am reporting my problem re Globe's weak signal in our area from time to time. Since I've been reporting this case for years, I am hoping to get a positive feedback or at least an improvement. Unfortunately, umasa lang ako sa wala.
Answer via @talk2globe: (Late last year)
1st answer: Weak signal is due to network on-going system maintenance.
2nd answer: As per checking, the issue has been resolved.
However, my signal is still the same.
Reported it again via one of the Twitter accounts of Globe (not the @talk2globe) last week of March. The agent told me to expect a feedback within 6 working days. I received a phone call this afternoon that as per their technical team my current location is 500 (something) meters away from the serving area and there are still on going study to build (not the exact term) a site to improve the signal. On-going study pa lang so meaning matatagalan pa. In short, the least thing that I can do is to wait. Afte the conversation, got a text from Globe that my case has been completed. Err how come it was completed/closed (as term by the agent) where in fact it did not solve my problem? Parang ang nakuha ko lang sagot ay ganito "wala kang choice ma'am kundi maghintay kung kailan matatapos ang study namin at maayos ang signal. Case closed."
Okay granting that the real situaton is there's an on-going study, wala na ako magagawa. Meaning hahabaan ko na naman ang pasensya ko sa napakahinang signal ng Globe. If in the first place I found out that there is no chance that my signal will improve soon, I didn't waste my time calling their hotline (na ang hirap tawagan before) and tweeting their agents to report and follow-up.
Why do these Globe agents have different answers? This is not the first time to experience this. Other scenario is with regards to re-contracting offers. An hotline agent told me that this is because they belong to different departments. But my point is even if they do, they are still under one company so what's the rationale of having different answers on same issue? Services is impossible to be perfect but I think the feedback to customer concerns should be very satisfactory, accurate and consitent.