Hi.. would like to address this concern of mine to globe support team.. kindly approved naman po my request for the unlocking of the plan 999 that supposed to be cancelled n pero nag-auto effect sya last oct 14 as per your csr named Meg Sotto. This is how the story started.. nag-apply po ako last june 9 ng recontracting (30 days before the expiration of my contract on plan 499) thru ur hotline 211. I also availed handset (s3 mini white) and upgrade my plan 499 to plan 999. Nirequest ko pa nga na for pickup s globe sm city san lazaro. But unfornately, dumaan ang 2 months pero wala ako nareceived na handset. So i just decided to cancelled n lang the recontracting na inaply ko ( i called ur hotline last aug 9). But nothing happen for the approval of my request for the cancellation of recontracting na inaply ko. Until i was decided na ipaterminate ang plan 499 ko. I called ur hotline last sept 18 pra sana magpaterminate pro ang sbi nun nakausap ko n d daw nya mateterminate coz un inaply ko recontrating ay di pa naka-cancel at un handset automatic s system n delivered skn samantalang wla nmn ako nareceived n handset. She suggest n pumunta ako s globe sm san lazaro at ipaclear ko n wla talaga ako nareceive n handset from them. I went to globe store last sept 24. Inassist nmn ako then they emailed ur tech support team for the clearing of the handset. Last Oct 3, i received a call from globe sm city san lazaro na cleared n un s handset at pwede n daw ako magpaterminate anytime. Then 2 weeks past before ako nakatawag s hotline pra ipaterminate ang line ko. Eto ang problem, nag-auto effect daw un plan 999 (last oct 14 only) s recontracting which was pina-cancel ko nun at naglockup n daw ito kya di nila materminate un line ko. Bakit po nagkaganun? Now im waiting again for the request na ma-unlock un plan 999 para mapaterminate ko un line ko. Im so dissapointed na.. lumilipas ang araw at lumalaki ang bill ko. Imbis maliit babayaran ko s billing ko..lumalaki sya because of this problem. I hope globe support team will read this concern at iprocess and approve n my request for the unlocking of my plan 999. Attention also to mr.glennO.. i hope you read this..