I also got a faulty micro lte sim card. It cant connect to lte and can only connect to H+ and H despite people around me can get the lte. went to 6 branches and all of them dont have any stock at all.
Ayala tower one
SM San lazaro
Please inform us of a branch that has stock of the sim cards instead of making us run to 1 branch to another. Also i do not understand why your branches and CSR cant even contact a different branch, for a telecommunications company that's quite a lot of communication happening between branches.
Same thing here. 3 weeks na tong sim ko till now wala pa rin nangyayari sa LTE issue ko.
I am also experiencing this terrible customer service.
I got my new phone yesterday (and I am now thinking why I recontracted with Globe again) and they don't have any nano sim available at Glorietta. The CSR told me to go to Greenbelt. No nano sim is available too.
So I used the live chat support here in the site to ask if someone can direct me to the store who has a nano sim available. The CSR told me to go to EVERY globe store to check. (I have the screenshot of the chat).
I went to Tower One this morning. No sim also. The CSR there told me to call the hotline coz they have access to check which store has nano sim.
I called the hotline and the CSR told me they don't have any capacity to check.. so frustrating.
I don't have the time to go to every globe store to check if they have nano sims. What's the use of a hotline if they can't even provide a decent answer?
If anyone knows where I can get a sim card, please let me know. Thanks!