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Hi! I’d be glad to assist you! For this scenario, I advise you to do the following:
• Re-start the phone (soft reset)
• Re-check the APN if correct (should be http.globe.com.ph since its prepaid)
• Correct registration format to Supesurf subscription is SUPERSURF50 and send to 8888 or you
May register by dialing *143# for free.
• In registering for Supersurf, you must have at least P1 maintaining balance for you to enjoy the service
• Please wait for the confirmation message that will be sent to your phone before you access the internet
Feel free to ask questions in case you have other concerns regarding this matter.