1 Reply Latest reply on Nov 20, 2013 12:50 PM by ChitoReyes

    Details of Text Messaging for Globe Billing

    kimjocoy

      How can I see in my globe billing the details (e.g.. phone numbers of the recipients) for messages sent? On my billing, only the details of voice calls include has "called number" column. How about for the text messaging?

        • Re: Details of Text Messaging for Globe Billing
          ChitoReyes

          You can't and even if you call they would say that they do no not have access to it though I believe as consumers we have the right to have access to it for checking purposes. Only the number (not phone number) of messages sent is presented in summary form.

           

          There was even a time (more than a decade ago) that you could request Globe to resend a text message in case there was missing text or was not sent properly but not anymore.

           

          When I asked why this was so they reasoned out that there are millions of SMS being sent and received and keeping track of them is very cumbersome in their end.