Hi @AceGilpo ... If I may ask:
1. Was your phone still under the 7 day replacement policy?
2. Was it an iphone or a Blackberry?
If your answer is No for both questions then your unit should have been brought to the Manufacturer's authorized service center for the warranty claim if any. Otherwise, Globe will just froward it to them and will just add some time for schedule of forwarding, delivery and pick up aside from the time for it to be reqaired.
"the company will just call me if i can already claim my phone" - A disgusting service verbatim from a local ISP
basahin at intindihin ang binabasa pag may time... di naman replacement ang concerned brad... after i-consult ung fon, 1 month na saka sinabi na "the company will just call...", lagpas na ata isang buwan umaasa si brad ibalik ang unit nya...