1 Reply Latest reply on Nov 29, 2013 11:23 PM by GlennO

    On my first attempt to create an account, I typed in my account number and clicked on "send code".

    AdmPike

      On my first attempt to create an account, I typed in my account number and clicked on "send code".  I did not receive the e-mail that should have contained the verification code so I clicked on send or resend.  The e-mail never arrived.  Somehow my account was added but had the status, unverified.  As I did not get the e-mail for the verification code, I removed the account and tried to add back the account.  That was when I got the error message "We cannot find the account you are trying to enroll. Please check your entry and try again."

      I called customer support and was told to keep trying.... I find that unacceptable.