4 Replies Latest reply on Dec 23, 2013 12:28 PM by RickLorenzo

    Subscriber's problem need an immediate attention.

    RickLorenzo
      Good day!

      We chose Globe Postpaid for our internet connection to avoid interruption. We really appreciate the service you rendered to us which I thought it will last. In the past few months I don't have anything to say for the signal strength providing a good speed for each of the subscribers. And with that satisfaction I tell exactly to my friends and relatives and with all that good building words of encouragement, they were convinced of my testimonies and several of them want to switch the one they are using to a network more better in terms of service. Almost one month from now since I noticed a big changes happened, internet access became turtle speed. I just ignored it because I thought there was on-going maintenance for the future's high technology enhancement and maybe another reason was the super typhoon Haiyan that struck Visayas areas. To promote equilibrium of the situation, how come of the whole country was affected of the signal strength. I was in a silent which I am expecting every new morning for the restoration of the good internet signal of what has been previously. BUT I was totally wrong with that intuition and still nothing changes so I am initiating an action of writing a note notifying the company about this problem. Subscriber's is paying good money so they deserve good service too. I hope that the way you do the immediate action of additional charges to the negligence of the subscriber's obligation and responsibilities is resemble to the action you will make from your negligence to your service obligations and responsibilities of fixing the problem. If you let this problem being always like that, you let the company keep on STEALING from the subscribers. Halt this problem from getting worse to avoid worse consequences on your part. Don't hibernate, don't procrastinate in fixing the problem... I am very glad with appreciation if you hear this voice and do immediate and fast actions.

      Restore to its original signal strength or more than what before is better that highly pleases us. I can't pin point the exact transmitter location source of our internet signal but we are from Bacarra near Laoag City and Vintar. Make the possible solutions to fix this problem in our place and all the rest of affected areas with the same problem too. Right now it took me to wait longer time loading or very hard to access the website I wish too and sometimes it stop of timed out notification.

      Thank you very and have a blessed day.
        • Re: Subscriber's problem need an immediate attention.
          DJManiac
          I think parepareho lahat tayo ng nararanasan, sa totoo lang Smart user ako noon. Lumipat ako sa globe dahil magaganda ang promo at mura. Sa simula ok ang serbisyo pero ngayon makikita nyo sa baba ang speed ng net sa kugar namin mapapansin nyo halos antagal lumabas ng mga picture pati logo ng globe sa itaas wala pa di ba? Ganon kabagal ang globe ngayon, angbpangako nilang upgrade nasaan na ang buo kong akala ng summer pa matatapos ang upgrade, natuwa na sana ako kasi mag a- upgrade yon pala lalong nag downgrade este bumagsak! Ewan ko kung tama bang sabihing nag aabuso na ang network, sana naman po mabigyang pansin ang aming saloobin.. Salamat....

          http://imgur.com/7Ju7fLO
          • Re: Subscriber's problem need an immediate attention.
            DJManiac
            Don't know how to make proper link, im now using mobile phone i don't know how to attach file hehehe.. Sorry
            <img src="//i.imgur.com/7Ju7fLO.jpg" alt="
            • Re: Subscriber's problem need an immediate attention.
              Hi @RickLorenzo  ! As this is an account-related concern, kindly log it to the proper channel, so we can get your account details.. Just fill out globe.com.ph/talk2globenow. Thanks!
                • Re: Subscriber's problem need an immediate attention.
                  RickLorenzo

                  A fruitful Holiday Season's to Globe Community!

                   

                  Without any feedback at all seems like unetiquette of disrespectful... But I hope you understand my part why these previous days I was  being silent and I failed to emailed you back due to this reason of just being only now of logging in to my email accounts and I found your several emails of your highly appreciated of concerns to the problem I had been encountered a month ago.

                  I went to the Globe Business Center nearby personally of reporting this matter for the assurance to give me the help of immidiate action BUT nothing happens what I experienced at the premises was that like a man talking to the wall without seriously had their attention all about my concern... How sad and very bad.

                  What I did next was the options of asking help to 211 the Globe Customer Service... Although I punched the wrong entry but they never disregard my concern, what I appreciated it much was the actions rendering professional good service of connecting me directly to the right operator aboout my problem.  I was instructed step by step for the possible solutions while on the other line was checking the pressence of faults. 

                  My internet speed has improvement several days after calling 211. TRUST has been restored and I HOPE that I will NEVER, NEVER encounter this same problem again...  Always be consciously figured out yesterday's problem and DON'T let your Subscribers will experience once again rather the cultivation of Subscriber's satisfaction should be in highly of concern for today even tomorrow as well as in the future.

                   

                  HAPPY HOLIDAY'S TO EVERYONE!