@noeldacara - Hello there! Our online specialists can help you on that. Kindly tweet your account details via Twitter's @Talk2Globe.
As this is account-specific, which is not addressable by our friendly members here, I will now close this thread.
Kindly call 211 for further assistance of your concern, our CSR from the hotline can explain this to you clearly.
This is what happened to me, what will i do?