Under the terms and conditions regarding Blackberry units from Globe for your information:
Terms and Conditions for BlackBerry Handset:
1. For any BlackBerry Handset defect, the Subscriber may submit to the Globe Store the said handset for BlackBerry’s evaluation and assessment, together with the official receipt and a valid ID within the one (1) year Warranty Period from Subscriber’s date of purchase.
2. Cost of Repair and Labor Fee Charges for Out of Warranty Units and Defective Units due to non-factory defect will be on account of the Subscriber should repair be coursed through Globe Telecom.
Note: The accredited Repair Center of BlackBerry is based in Hong Kong and in view of this; repair for BlackBerry unit may take a maximum of seventy (70) days from date of receipt of the Globe Store.