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Seems like a lot of customers have experienced and are still experiencing this company's way of handling customer. Sharing an email I sent last day that still hasn't been responded by Globe.
-----I a writing to express how disappointed and dismayed I am on how your good and big company handles its customer loyalty program; specifically, re-contracting and delivery of phone.If you will check the log/transaction history in the aforementioned reference no., you will see how unreliable your system is in terms of knowing the reason/s behind the non-delivery of the said contract and phone on the agreed upon date. I am shocked also that you will tell your customers, especially those who have been with you for years now and diligently paid their bills on time, to wait within 24-48 hours every time you ask for an update or status. In addition, your system cannot even tell when exactly it shall be delivered.I gathered as well that the same thing is happening with other customers who have decided to re-contract with your company. Obviously, you are not handling your loyal customers very well. To be forthright about it, if not for the hassle of changing a phone number, I would have not decided to re-contract and already changed my phone network.On behalf of your customers who have experienced and still experiencing similar problem, inconvenience, and annoyance, I urge you to improve your services and treat us in a fair manner because despite your short comings in many other ways, we are still using your services.-----I called again to their loyalty specialist and I wasn't surprised anymore that there's still no update on the delivery. Only when I demanded to speak with his supervisor that I found out that the warehouse or their team handling the delivery just received the confirmation of the order yesterday, to think that when I called Globe last 12 December, I was told that I shall receive the re-contracting document and phone on 16 December. And when I followed up last 16 December, the contract and phone were already for delivery. How inconsistent!Now, I asked the supervisor to call me today if there'll be an update on the said request, and yet again, no good news. Indeed, this is really frustrating given that this company makes its profit from customers who have decided to stick with them and who pay their bills diligently. Crappy customer services, lame updating, inconsistent report, unreliable system. I hope they do invest more in customer service, they profit from us anyway.