6 Replies Latest reply on Dec 11, 2014 2:52 PM by otzomojal

    Delayed delivery of Samsung Galaxy Note 3

    magicmarg

       

      I applied for recontracting and I renewed my 2499 plan for another 30 months.

       

      With that, I will be getting a Samsung Galaxy Note 3 for 2400 cashout.

       

      The transaction with the Loyalty department went well and I was advised that  I will be getting my phone on December 16 - Monday.

       

      I have to go to work so I asked someone to receive it for me.  That person waited the whole day but there was no delivery.  I called globe to report it and they assured me that I will get the phone the next day.  So I begged the same person to stay at home and wait for the delivery.  But again, no delivery.

       

      I called globe again and they told me that they will be giving a feedback in 24-48 hours.  The problem is, tomorrow, Dec. 19 - Wednesday is our last day in Metro Manila for the year 2013.  I need the phone delivered tomorrow  but all they can say is that they will escalate it to the support team.

       

      Disappointing!!!!!   Your service s*cks!  Lousy!!!!

       

      What am I supposed to do now?   We waste our time waiting for nothing tomorrow? 

       

      Contact your support team and do something about this!  I pay my bills every month! 

       

       

       

       

        • Re: Delayed delivery of Samsung Galaxy Note 3
          @magicmarg - Have you raised this in other customer support channels? The Globe Community is for non-account specific concerns that other members can help you with :smileyhappy:

          Anyway, I've followed it up also for you.
          • Re: Delayed delivery of Samsung Galaxy Note 3
            johnmacasieb
            Sir GlennO, i hope you can help me so as i would not experience this today. I am expecting my galaxy note 3 today and as agreed upon during my conversation with the agent during the recontracting process, should be NOT LATER THAN JANUARY 14, 2014. I shall update you and hope you could extend to me the same assistance given. Have a great day.
            • Re: Delayed delivery of Samsung Galaxy Note 3
              otzomojal

              hi!

               

              Here's what I did. Nagwala ako. as in nagwala. hehehe. I called the hotline every day to followup for my phone, then asked to talk to their Manager because the issue is taking so long. Then when there was still no response, I emailed Talk2globe copy furnish DTI and NTC. then Messaged their VP for Sales and the VP for Customer Experience regarding my concern. you can get the names of their VP at the website and look for them at the Facebook. you may also call the hotline 211 then dont talk to the agent. look for Laurence Sevilla, their team manager. he can assist you immediately. hwag mo na kausapin yung mga agent lalo na yung supervisor nila na si Ceejoay Cruz, kasi wala ding magagawa yung mga yun. here's a direct contact number for the support team of globe: 09175884450.

               

              You need to have your reference number with you. if you already have, dont call Globe anymore. followup with DBShenker. they are the one who is handling Globe handset delivery. their number is +632 982 9999. try mo yung local 4412 and 4418. give them your reference number yung 8 digit. ithink nagstart yun ng 700****. doon mo malalaman kung nasend na ng mga taga globe yung order mo or hindi pa. pag sinabi nila na wala pa sa kanila, then followup with globe. email them and copy DTI and NTC.

               

               

              you can trace your handsets manually if you have your reference number from the globe recontracting. hwag mo nang asahan yung mga walang kwentang yun para itrace pa yung handset mo.

               

              call DB shenker - 02982999 loc 4412 or 4418. then give your reference number. ask them for the status. pag sabing narelease na nila, get the material document number and the courier who handled the delivery including the contact number. if you have your mat. doc, call the courier, for me it is NSL 02975 2799. kailangan mo itace yun kasi minsan palpak din ang db shenker dahil hindi pa nila nirerelease sa courier pero ang sabi nila released na. pag dating sa courier hindi pa pala. basta any problem dun sa pag trace mo, go back to 211. pagalitan mo yung mga tamad na ayaw mag trace. hehehe