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Maybe you are enrolled to paperless billing, have it confirmed with the hotline maam.
You can register as well with globe's myaccount, so that you can monitor your bill via the globe portal.
Here is the link: https://accounts.globe.com.ph/login
You can do a lot of things in this site..
@alejandrappyou can have these undelivered bills requested from 211.
EDIT: Oh! this was already suggested by @TERQZ apologies for redundancy....