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Hello, your question is an account specific question and only the hotline, twitter and talk2GLOBE chat team can help you with that.
Members here don't have access to your account and Globe employees don't discuss account specific topic here.
Have a nice day!
I don't want to call the hotline. It only makes me angry after my last experience from the hotline. Maybe I think I will just pay for the amount if that is the case. Thank you.